How is it that companies spend billions on recognition programs, yet most employees feel unrecognized? Here Cindy Ventrice zeroes in on what truly makes employees feel valued and lays out...

For every new project or high-profile assignment, there is a mile-long line of wannabes waiting to grab the brass ring. But those consistently at the forefront have something truly extraordinary...

In today's organizations engagement is vital—more is being required of workers than ever. In this new edition of his classic book, Kenneth Thomas draws on the latest research findings to...

A new breed of business is springing up across the land: social enterprises, whose primary purpose is to support the common good. Organized as for-profits, nonprofits, and everything...

American companies once focused exclusively on providing the best products and services. But today, most corporations are obsessed with maximizing their stock prices, resulting in...

Adam Smith's The Wealth of Nations provided the first, most influential and lasting explanation of the workings of modern economics. But with his focus on "the market" as the best mechanism...

What began forty years ago as a journey of exploration into the interplay between chaos, order, and the creative process culminates in this capstone work of Harrison Owen's pioneering...

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of...

Women are a huge, uniquely receptive but still underutilized audience for a whole range of social and political causes, not just “women's issues.” In The She Spot, Lisa Witter and Lisa...

Dealing with organizational change is about getting through the emotion and commotion with minimal damage to your blood pressure, career, relationships, and confidence. In The Change Cycle,...

In the public and nonprofit arenas, leaders face the unique challenge of protecting the public interest while implementing organizational change initiatives. To succeed, these leaders must...

Is email taking over your life? Meet Harold, an HR director so overwhelmed by email he feels like a hamster on a wheel.Just in time, Harold meets a coach—a leading expert on email...

The workplace is a “blink” world: studies show that we form opinions of one another within seven seconds of meeting and that 93 percent of the messages people receive from us have nothing...

Why is it that so many things we try so hard to learn just don't stick? Because we spend all our energy on learning new skills and better habits, but we lack effective strategies for...

In this extensively revised and updated edition of his classic book, Barry Oshry shows how we can transform “system blindness” into “system sight,” enabling us to live and work...

It's the ultimate paradox for leaders: you can't predict the future, but you must make sense of it in order to thrive. To be successful, leaders need to sort out what's important,...

This practical guide details ten key principles that will profoundly change the way you think about, organize, and lead the meetings that matter most. Rather than trying to change...

Everyone hates asking for help. We're afraid of seeming weak. We think it's an admission of failure. We simply don't know how. So instead we continue to struggle on alone with both...

All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience,...

Matt James is in trouble. Recently promoted to head his division, he's delivered two years of divisional losses in clients, market share, and profits. He knows his workers are talented...