Prepare for the looming leadership talent crisis with a leadership development program that all companies can afford to do now. Your company is never too small to plan for your leadership...

Emotional intelligence competencies include self-awareness, self-regulation, motivation, social awareness, and social skills. This Infoline is designed for anyone looking to understand the basics...

E-learning and online training continue to grow in popularity. Online training carries no travel costs, and can be done using mostly free or cheap technology. Still some trainers are hesitant to...

From ASTD, and developed as the single, go-to resource for trainers and workplace learning practitioners, this landmark handbook provides all the information, guidelines, and practical...

Most business books on social media have focused exclusively on using it as a marketing tool. Many employers see it as simply a workplace distraction. But social media has the potential...

The purpose of this book is to help WLP practitioners take the first steps toward becoming an independent consultant. In this regard, it is a comprehensive and concise overview of both the...

What do successful organizations do that makes them consistently successful? It's simple and yet, deep—they serve their customers by understanding their needs and expectations and then, deliver...

Trainers are always looking for new and more effective ways to gain and hold the attention of their learners—and this book is chock-full of proven tips and strategies from master trainer Robert...

Social networking has the potential to change the game for many businesses by connecting services or products directly to customers, but it can be hard to know where to start and how to use...

In most organizations, middle managers are best positioned to impact business results. How can these managers maximize their position and potential? Here in management expert, Lisa Haneberg's...

Trainers, instructional designers, e-learning professionals, and the entire cadre of Workplace Learning & Performance practitioners are busy working to meet tight deadlines, shrinking...

Every day, people make decisions and solve problems in both their business and personal lives. For some people, working through problems and making decisions is easy—their natural abilities...

In this issue, you will learn about how the four generations in the workplace—Veterans, Baby Boomers, Generation X and Y differ in the ways they prefer to be managed. Infoline provides...

Outstanding customer service is the heart of customer satisfaction and loyalty. How to achieve it? In a unique approach, author Maxine Kamin focuses on customer service from a values and...

The goal in training people from any culture is to provide learning opportunities that allow all learners, no matter what their native country or language, to acquire new knowledge and skills...

Training professionals know that one of the gold standards of success is getting learning to take—ensuring that much of what is learned in the training room (or online) actually gets applied on...

Your business workforce is changing and you need to change with it! Employees are no longer coming to the table with the fundamental business skills needed for your company to succeed. Brand-new...

Ultimate Performance Management presents an innovative framework and approach to managing performance in organizations by providing a comprehensive performance management and coaching...

Sales people are often a breed apart; being their trainer is an ambitious, but rewarding challenge. Founded in the competencies of world-class selling, this new title approaches training sales...

Sales—it's an everyday event and part of every business transaction a million+ times a day. Drawing upon extensive resources, ASTD has put together the fundamental elements of...