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Description
User journey mapping and layering a wider context of ideas is useful in so many situations from starting a project to digging deeper on ways to make it better.
- Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience.
Throughout this class I’ll teach you to:
- Put yourself in your user’s point of view and organize your ideas using a sequence of steps which becomes a journey.
- Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.
- Use mapping to explore what may be most useful to focus next on a project.
- Some examples discussed for creating journey maps, whether you’re planning:
- A website update
- A complex service involving different customers, teams, and applications
- Or you’re hosting a gathering that you’d like to think through thoroughly
This class is for:
- People early in their practice, learning the tools of UX and service design.
- People looking to collaborate on the ideas and establish enough consensus before building something.
- Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.
Online Courses
Skillshare
Free Trial Available 
On-Demand 
Paid Certificate 
Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate
via Skillshare
Affiliate notice
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Type
-
Provider
-
PricingFree Trial Available
-
DurationOn-Demand
-
CertificatePaid Certificate
User journey mapping and layering a wider context of ideas is useful in so many situations from starting a project to digging deeper on ways to make it better.
- Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience.
Throughout this class I’ll teach you to:
- Put yourself in your user’s point of view and organize your ideas using a sequence of steps which becomes a journey.
- Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.
- Use mapping to explore what may be most useful to focus next on a project.
- Some examples discussed for creating journey maps, whether you’re planning:
- A website update
- A complex service involving different customers, teams, and applications
- Or you’re hosting a gathering that you’d like to think through thoroughly
This class is for:
- People early in their practice, learning the tools of UX and service design.
- People looking to collaborate on the ideas and establish enough consensus before building something.
- Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.
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