This Info-line will show you how to use the balanced scorecard to measure the effectiveness of a performance improvement department. It presents the 12 steps of...

This issue describes how to develop a supervisory training program. It defines what it means to be a supervisor and discusses the importance of a needs assessment and designing, developing,...

This Infoline presents the fundamentals of the budget process as well how to develop solid budgets. This issue also offers metrics crucial to managing the learning function along with...

Sales growth starts with planningSales accounts are harder than ever to win, let alone keep. Globalization, cloud computing, and crowdsourcing create a marketplace where any account can be lured...

Position your consultancy for longevity and growth. "How do I position a talent development business for lasting success?” is a question Stephen L. Cohen fields regularly. In his practice,...

When trainers use games, learners win big. As a trainer interested in game design, you know that games are more effective than lectures. You've seen firsthand how immersive games hold...

This issue explains the five features of effective learning games. It presents five adaptable learning games, including learning objectives, features, and mode...

Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn...

Here are three approaches you can use to install this powerful mentoring and performance improvement tool in your organization. Use the detailed descriptions of one-on-one mentoring, group...

This issue will assist managers, training and performance specialists, and consultants in guiding SMEs through the fundamentals of transferring learning and job skills. It covers how to select...

Don't Let Brilliant Ideas Get Lost in Bad Presentations. Inspiring and influencing others starts with the effective delivery of ideas. Speaker and trainer Christee Gabour Atwood designed...

Create stunning digital media quickly and affordably. Shaky camerawork and scratchy audio just won’t cut it with your learners. But can your time- and budget-constrained training...

On time, on budget, within scope. You’ll get them there. In today’s competitive business environment, a prime ingredient to scalability, predictability, and consistency is having a...

This issue discusses several evaluation models, methods, and tools used to evaluate different types of performance interventions. It compares evaluation models in the context of soft data,...

This issue explains how focus groups can be used to identify problems, plan, develop new products, obtain market information, and conduct research. It outlines how to get started with the focus...

Discover the learning value of games, exercises, and puzzles....

This Info-line presents four phases associated with telecommuting training: 1) orientation; 2) telecommuter training; 3) supervisor training; and 4) training supervisors to manage...

There are more similarities than differences between how artists and scientists work. Both ask countless questions. Both search in earnest for answers. Both are dedicated to reaching the...

Make your learning organization truly indispensable. If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better...

Manage without giving up the work you love and discover the leader within. Conventional management thinking says that to manage effectively you must delegate. It implies that managers fall...