This issue discusses the six steps involved in defining a client's training needs in relation to the organization's overall business goals. Offers techniques to use at each point in the...

This Info-line provides an overview of the types of icebreakers: openers, acquainters, games, and brainstorming. The issue offers guidelines for selecting icebreakers and for trainer behaviors...

Retention success often begins with a well-planned and executed on-boarding program. This issue explains how to develop well thought-out on-boarding objectives, define the conditions of an...

Empower workshop participants to reclaim their time. Kitchen fire or time waster? The inability to differentiate robs us of precious time and well-being. Master trainer Lisa Downs has...

Master the new world of work. You want—no, you need—a new job. But not just any job. The job. So you polish your resume till it shines. You apply for countless openings, tailoring your...

A model for social experiential learning focused on choice. Lecturing on its own is ineffective. But what’s the alternative? Combine the best of brain science and learning theory with the power...

This Info-line discusses behavioral objectives classified as cognitive (knowledge), psychomotor (skills), and affective (attitudes) and how to write them effectively. It provides guidelines...

This Info-line explains the steps needed to provide a job-oriented approach to training plus follow-up training. It includes suggestions for adapting this approach for diverse groups and sample...

This issue defines and describes a 360-degree feedback program. It walks the reader through the steps of: 1) design and plan the process, 2) design and develop the tool, 3) administer the...

This issue explains how to analyze work and work processes using methods such as:observation, interviews, checklists, critical incident technique, and process mapping. It provides case studies...

Creativity dreams up ideas, but innovation carries them through. There isn't a CEO on the planet who hasn't considered the importance of innovation. In the face of global competition and...

Go from order-taker to valued performance consultant. You may be pressured to give an immediate “yes” to a training request. Resist. Instead, start playing an essential role in driving...

Talent development is not just about supporting individuals. Both the individual and organizational aspects of talent must come together for companies to meet strategic goals and...

Your training: Do they love it or live it? How do training professionals show the impact their programs are making? Positive feedback only goes so far in confirming success. And...

This Info-line describes a model that can be used to determine that the transfer of skills training has occurred. The steps are: 1) conduct needs assessment, 2) standardize performance skills,...

Examine the skills and competencies of the...

Know what benchmarking is and the benefits, types, and processes of benchmarking. Understand how benchmarking training differs from benchmarking...

Understand the roles, competencies, and outputs of the performance...

Understanding performance improvement is imperative.Have you noticed the trend toward performance in your profession? It’s happening around the world. With organizations placing greater emphasis...

We need to change how we change. Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace,...